Careers at Starpark
Customer Experience & Support Specialist
About the role
We are looking for a Customer Experience & Support Specialist to provide customer service and technical support for our range of bathroom products, including showers, taps and bathroom accessories for the UK Market. You will assist internal departments and customers with product enquiries, installation guidance, troubleshooting, and after-sales support. Training will be provided.
What you’ll do
Customer Support (80%): Respond to enquiries about delivery, returns, warranties, and product specs within 24hrs.
Customer Support (80%): Process new orders from customers.
Customer Support (80%): Provide information on products to customers.
Customer Support (80%): Close online sales based on enquiries and create payment links for customers to make payment.
Customer Support (80%): Handle WhatsApp catalog shares, order tracking, and complaints professionally.
Customer Support (80%): Escalate complex issues such as faulty toilets and late deliveries to management.
Customer Support (80%): Maintain a knowledge base with policies, scripts, and common FAQs.
Technology Management & Operational Improvement (20%): Support the use and management of customer service systems, CRM tools, helpdesk platforms, and automation tools.
Technology Management & Operational Improvement (20%): Monitor system workflows and highlight technical issues or process gaps.
Technology Management & Operational Improvement (20%): Work with operations, warehouse, sales, and technical teams to resolve customer issues efficiently.
Technology Management & Operational Improvement (20%): Track customer service performance and help improve response time, resolution time, and service quality.
Required qualifications
Prior experience in customer service will be an added advantage.
Knowledge in plumbing and engineering will be advantageous.
Strong communication and interpersonal skills.
Detail-oriented and organised.
Eager to learn and continuously improve product knowledge.
Working Hours: 12:00 PM to 9:00 PM (UK work hours)